What are your shipping rates and policies?
See information on shipping, delivery, and pickup here.
Where can I see information on your products?
See information on products here:
- Prints - https://serenityscenes.com/pages/print-only
- Framing - https://serenityscenes.com/pages/framing-product-information
- Aluminum - https://serenityscenes.com/pages/aluminum
- Canvas - https://serenityscenes.com/pages/canvas-gallery-wraps-product-information
How can I contact you if I have an additional question?
You can email me at AlisonT@SerenityScenes.com, or message me on Messenger straight from this website, or call me at 804-464-8384. My phone hours are 6AM - 7PM 7 days a week. If you call outside of business hours please leave a message and I will get back to you the following day.
Do you offer any discounts?
I offer a multi piece discount on panoramas. You can see this discount reflected in the groupings and panoramas pages but you do not need to order a specific grouping to get the discount. You can use the "Any Two Panoramas", "Any Three Panoramas" or "Any Four Panoramas" to order more than one panorama of your choosing (veritcal or horizontal) as long as they are the same size and media. Be sure to Email me your choices before or as soon as you order as they will not be shown in your order. If you are looking for pieces that go together and none of the groupings catch your eye Email me and I will be glad to help you choose a grouping either by email or Zoom.
I offer shipping discounts and ocassional additional discounts to members of my email list. You can sign up at the bottom of my home page here.
If you are a member of Wild Virginia I offer a 10% discount on online sales. Email me at AlisonT@SerenityScenes.com for details.
Except in certain circumstances - one discount per purchase please. Shipping discounts through my email list are always available even if you use another discount as well.
Can you do custom framing such as a different color mat or type of frame?
At this time I am not offering custom options but I am always open to your suggestions! The best thing to do is to buy a print and take it to your local framer who can offer you hundreds of options.
Is your glass reflective?
Yes. If you have an area that is getting a lot of sun, I suggest a canvas gallery wrap rather than framed under glass. Additionally, you could bring your print to a local framer who can use non-reflective museum quality glass. I do not recommend standard non-reflective glass because it can cut down the detail showing in the image.
Why is there such a difference in your prices between print only and framed?
Each framed piece is done by hand using high quality materials to extend the longevity of your print. This is a process that takes time and skill to ensure you receive the highest quality piece.
How long with my print / canvas gallery wrap last?
Canvas gallery wraps are rated to last 100 years without fading under good conditions. Prints are rated to last 108 years however framing non archival materials or non UV resistant glass can reduce this time. If your purchase fades after a short time please contact me.
Can I hang my canvas gallery wrap outside?
No, it will significantly reduce the lifespan.
Can I hang my aluminum print outside?
The standard aluminum print that I sell cannot be hung outside. There is a special coating that can be applied at an additional cost to allow prints on aluminum to be hung outside but the lifespan of the piece will still be reduced and I don't recommend it.
Will you ship outside of the United States?
I will, however shipping prices change frequently and I don't want to overcharge or undercharge. Email me and I will find out current shipping costs and invoice you separately.
Do you display your work anywhere?
Check the link here and it will show you where I will be at art festivals
and a list of galleries where you can see my work.
How do you do limited editions?
My prints are limited to 150 regardless of size.
Will you digitally modify a photograph that I have taken?
I will modify your photograph for a charge of $50. You would then pay the regular price of any prints you would like. It needs to be in a digital format and sent to me in the largest size possible, however I have successfully modified mobile phone photographs. If I find I cannot modify it I will return your $50. The result may be a panorama or a standard format. If you really want a panorama, I can let you know in advance after I have seen the image if it will work as a panorama and refund your money if it will not.
Will you donate a piece to my organization for a silent auction etc.
Honestly, probably not. What many people do not realize is that I get no tax break for a donation. I am allowed to deduct my materials only, not the retail price, and my materials are already a deduction. I do support several conservation organizations mostly in my home state of Virginia.